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HeadquartersFrequently Asked Questions
Common questions about our export process and partnership opportunities.
Minimum order quantities depend on the product type and shipment method.
For dry commodities such as palm sugar, smaller volumes may be shipped via air freight where commercially feasible. Larger volumes are typically dispatched via sea freight, either as LCL or FCL, depending on quantity and packaging.
For dry commodities such as palm sugar, smaller volumes may be shipped via air freight where commercially feasible. Larger volumes are typically dispatched via sea freight, either as LCL or FCL, depending on quantity and packaging.
We provide samples for quality evaluation. Sample quantities valued below IDR 100,000 are provided free of charge. However, shipping and courier costs are borne by the prospective buyer.
For palm sugar, our product is tested in accordance with Indonesian National Standards (SNI), and a Certificate of Analysis is available upon request.
For coconut shell charcoal’s Certificate of Analysis is available upon request.
Upon buyer request, additional laboratory testing or certification can be arranged through accredited institutions.
For coconut shell charcoal’s Certificate of Analysis is available upon request.
Upon buyer request, additional laboratory testing or certification can be arranged through accredited institutions.
We accept the following payment structures:
• Irrevocable L/C at sight; or
• Combination of T/T advance and L/C at sight (structure subject to agreement)
• Irrevocable L/C at sight; or
• Combination of T/T advance and L/C at sight (structure subject to agreement)
Quality is our priority. We implement a structured three-stage quality control process: first at the source level, second during sorting and handling, and final inspection conducted by the Orchid quality control team prior to shipment.